ORDER MODIFICATION & CANCELLATION POLICY
Customers may request to modify or cancel an order within 6 hours after the order has been placed.
To request a modification or cancellation, please contact us through our website contact page and include your email address and order number.
Our team will do our best to respond within 1–3 hours of receiving your request.
After the 6-hour window, changes or cancellations may no longer be possible, as the order may already have been processed or sent into production.
REPLACEMENTS, REFUNDS & RETURNS POLICY
If you receive a damaged item, incorrect item, or notice a printing error, please contact us within 14 days of receiving your order.
To help us review your case, please provide:
your Order ID;
a clear photo of the damaged or incorrect item;
a photo of the packaging.
Our team will review your claim within 24 business hours.
If the issue is verified and caused by our error, we will reprint and reship the item at no additional cost. Replacement orders are usually delivered within 15 days, depending on destination and shipping conditions.
If your replacement is delayed, please contact our customer support team for assistance.
Refunds may be available for damaged or incorrect orders upon request.
Because our items are custom-made, returns are only accepted if the item is damaged, incorrect, or there is an error on our part.
COMMUNICATION
For clarity and efficiency, all customer support communications should be conducted in English.
CONTACT INFORMATION
If you need help with an order modification, cancellation, replacement, refund, or return, please contact us at:
Email: support@furiful.com